We are doing our best trying to help you and our other customers.Thank you for your patience and for reading the following information.
The travel insurance cover expedited returns and cancellation for those customers holding it in their policy as a part of their insurance.
Please make sure to initially contact your travel agency or airline in order to get a refund. Expenses not covered by those, you may register as an insurance claim afterwards.
We are handling claims on an ongoing basis. If you have already filed your claim, we kindly ask you not to call us. Every claim will be handled, but it might take longer than usual.