We are doing our best trying to help you and our other customers.Thank you for your patience and for reading the information we present to you on this webpage. We are currently receiving a lot of calls, but have to prioritise those currently abroad and with in need of immediate medical advice.
The travel insurance cover expedited returns and cancellation for those customers holding it in their policy as a part of their insurance.
Please make sure to initially contact your travel agency or airline in order to get a refund. Expenses not covered by those, you may register as an insurance claim afterwards.
What should you do?
- If your trip were to start on March 12 until June 15 (both days included), you can file a claim online as soon as you have received information from your travel agency or airline in terms of what expenses they will refund.
- If you trip is to start on a date later than June 15 we kindly ask you to wait until after this date to contact us or file the claim.
We are handlings claims on an ongoing basis. If you have already filed your claim, we kindly ask you not to call us. Every claim will be handled, but it might take longer than usual.