Your travel insurance cover expedited return travel and cancellation in relation to Coronavirus

We only cover expenses related to cancellation for those of our customers whose insurance policy includes said coverage.  

Private travels abroad

The insurance cover cancellation for private leisure travels

• If your trip was ordered prior to March 14 and

• the travel advice by the Norwegian Ministry of Foreign affairs advise you not to travel to your destination on the date of departure. 

Please bear in mind that specific rules applies to leisure travels to Denmark. Se below.

Business travels abroad 

• To countries outside of the Nordic region the insurance covers cancellation as long as the travel advice by the Norwegian Ministry of Foreign affairs advise you not to travel to your destination on the date of departure. As of now the current advice are valid until August 20. 

• To countries wihtin the Nordic region the insurance does not cover business travels from June 1 and onwards.

The Norwegian government now again allow travels to Denmark from June 15 2020. 

However, the Danish government only allow Norwegian citizens to enter Denmark for leisure travelling under circumstances. Therefore the cancellation insurance still cover in the following cases:

• if you have ordered less than 6 nights stays in Denmark

The Norwegian government advice against domestic travels in order to limit the outbreak of the Coronavirus within Norway. Coverage for this is however not included in the insurance. If your domestic flight is cancelled by the airline, you should contact the airline to get a refund.

The Norwegian Directorate of Health (Helsedirektoratet) now prohibit all travel abroad for employees working with public health care in Noway. The conditions above concerning cancellation also applies to you.

Necessary extra expenses related to expedited return travel are covered if

• you had bought a return ticket to Norway before March 13 and returned to Norway before April 4.

Extra expenses related to expedited returns are not covered if   

• you are travelling from Norway after March 14th
• you have an open return ticket – then you must use this ticket to return to Norway
• you prior to this have not booked and paid your return tickets. In this case you will have to pay for them yourself
• you are a temporary resident abroad, as you should follow the instructions provided by the local authorities

We cover extra expenses for expedited return to Norway for students

• With the insurance Student Utland whether or not you already had a planned return trip as long as the new return trip happened no later than April 4. Expensed related to returning to your school or university at a later point will not be covered.  

Extra expenses related to expedited returns are not covered if

• you are travelling from Norway after March 14th
• you have an open return ticket – then you must use this ticket to return to Norway

If you – despite the advice of the Norwegian Ministry of Foreign Affairs – dedice to stay abroad you must be aware of a number of things.

Our possibilities of helping you – should you need our assistance – can be limited if you are already in an area with Coronavirus or planning to travel to one. You may also experience, that the insurance won’t cover expenses or loss related to the Corona pandemic as the risk of the pandemic affecting your travel is now known, and you as stated in the conditions, must take precautions in order to minimise the risk of contamination or loss.  

In non-Coronavirus related casesthe insurance covers as usual.

Yes, we will help you extend the duration of your insurance. However, as the risk of the Coronavirus pandemic affecting your travel is now known, the insurance will not cover future losses or claims related to the COVID-19 Coronavirus pandemic.